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Supporting our Customers Worldwide with Superior Customer Support


2 mins

While everyone at is committed to supporting our customers, the Support team prides themselves in providing our customers around the globe fast and effective responses to their technical questions.

Do you have a technical question or support need?
The Support Team is available Monday through Friday from 7 AM to 5 PM PT at +1 (858) 459-9700 ext. 2.

Emailing is the easiest and best way to reach the Support Team during and after hours. If you send your email directly to a specific team member, he/she could be busy assisting another customer, and responses may be delayed.

To streamline and accelerate your support process, we’ve put together a few tips and tricks.
In the body of your email, please include as much of the following as possible:

  • A detailed description of the problem, including any error messages or screenshots
  • The name and version of the product you are having trouble with
  • The system you are using to process your product, either online or installed
  • MRN or PatientID and scan date (if you are having issues with a particular scan on the online system)
  • Your NeuroQuant login name, if known
  • Your site name
  • Your name and contact information

Depending on the question or issue, we will either email or call you back.
If you think we might need to remotely access your system, please have the following ready for when we email or call back for more information:

  • TeamViewer ID and password, other remote desktop software or VPN connectivity info, as applicable

We are always here to help!

  • Don’t hesitate to ask all your questions during the call, that’s what we are for
  • Let us know if anything is missing or if you want us to follow up with you on a particular topic